Cancellations

Appointments can be cancelled or rescheduled without charge provided that 48 business hours’ notice is given. Please note that weekends do not count as business hours, as our clinicians do not monitor emails during this time.

To cancel or reschedule an appointment, please contact admin@mindfullifepsychology.com.au .

Appointments are a valuable and limited resource. We strongly encourage clients to attend therapy, even when they do not feel like doing so, as research consistently shows that regular attendance is associated with better treatment outcomes.

The following cancellation fees apply:

• Less than 48 business hours’ notice: 50% of the standard appointment fee
• Less than 24 business hours’ notice or non-attendance: 100% of the standard appointment fee.

We understand that unexpected circumstances can arise. If you are physically unwell, please don’t attend your appointment in person. A telehealth appointment can be offered as an alternative.

Medicare and Private Health Fund rebates are not available for cancellation fees.